How do I update my billing information or make a payment?

How to Make a Payment

1. Go to Profile: Open the app and tap your profile avatar icon in the top-left corner of the Home screen.
2. Select Billing: Tap Billing from the menu options.
3. Choose Payment Type:
   • If you have a past-due balance: Tap the orange MAKE PAYMENT button next to your past-due balance.
   • If you have a zero balance (or want to prepay): Tap Make a Payment / Prepay Balance at the bottom of the Billing screen.
4. Confirm Details: Select your preferred card and enter the amount you would like to pay on the PAY BALANCE screen.
5. Complete Transaction: Tap MAKE PAYMENT at the bottom to finalize the payment.

How to Update or Add Payment Methods

1. Access Billing: Tap your profile avatar (top-left of Home screen) and tap Billing.
2. Open Payment Methods: Select Payment Methods.
3. Update Primary Card:
   • Tap the pencil icon next to your card under PRIMARY PAYMENT METHOD to update details for recurring membership dues.
4. Add a Secondary/One-Time Card:
   • Tap + ONE-TIME PAYMENT METHOD at the bottom of the screen to add a card for in-gym purchases (drinks, retail, or front desk fees).

*Please note that it can take up to 24 hours for your payment to be processed and posted to your account.