How do membership freezes work?
There are a couple ways to freeze your FITNESS SF Membership.
A freeze pauses your gym access while you're away without canceling your membership. When you're ready to return, simply reactivate and pick up where you left off.
Our freeze policy hasn't changed. Below is exactly how it works and how you'll be billed.
The basics
- Standard freeze: $20 per month
- Minimum length: one month
- Notice: submit your request at least 5 calendar days before your next deduction date
How you're billed during a freeze
You're billed for the days you actually use, at the rate that applies to each day.
On your deduction date, you're charged for the days you're active at your regular rate, plus the days you're frozen at the freeze rate. If a full month is frozen, you're simply billed the freeze rate for that month.
So a month that's half active and half frozen lands somewhere in between — you won't be charged a full month for a month you only used half of.
An example
Let's say your membership is $149.95 per month and you freeze from September 16 through November 15.
| Billing date | What you're billed for | Amount |
|---|---|---|
| September 1 | 15 active days + 15 frozen days | $84.98 |
| October 1 | Full month frozen | $20.00 |
| November 1 | 15 frozen days + 15 active days | $84.98 |
| Total for those three months | $189.96 |
Exact amounts can vary by a few cents depending on how many days are in the month.
What if I already paid for the month and then freeze?
You'll be credited for the days you're not using the gym. Nothing is lost — the credit is applied based on the days you're frozen.
How to start a freeze
Two ways:
- FITNESS SF App (latest version) — go to Profile > Membership > Freeze Membership
- Email — freeze@fitnesssf.com
Full steps: How do I freeze my membership?
Coming back
Your membership reactivates automatically when your freeze ends. That month you return is billed the same prorated way — frozen days at the freeze rate, active days at your regular rate.
There are two convenient ways for you to freeze your membership.
-
FITNESS SF App (must be the latest version) - You can cancel by submitting a Cancellation Request through our app.
-
- Go to Profile > Membership > Freeze Membership.
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- Email - Please send an email to freeze@fitnesssf.com.
For additional details, view out Terms of Service.