What is the refund/cancellation policy for Personal Training?

Cancelling a training purchase is different from cancelling a scheduled appointment. The information below explains how to request help with a purchase or recurring training subscription.

Cancelling a new purchase

You may cancel your personal training purchase within five business days of the purchase date. Submit written notice promptly to your home FITNESS SF location or email cancel@fitnesssf.com. Include enough information to identify your account and the purchase you want to cancel. Member Services can confirm the applicable refund and next steps.

After the initial cancellation window

Training purchases are generally non-refundable and cannot be transferred to another person, subject to the cancellation rights and exceptions in your agreement and applicable law. Contact Member Services to discuss circumstances such as disability or relocation and any documentation required. Purchased personal training sessions never expire.

Cancelling recurring training

For a recurring training subscription, provide at least five days’ advance written notice. You can email cancel@fitnesssf.com or contact customer support for help with the cancellation process.

Cancelling an appointment

Cancel or reschedule at least 24 hours before the appointment to avoid a full session charge. You can make changes through the Training tab in your account or by contacting your assigned trainer directly. Cancelling an appointment does not cancel a training purchase or recurring subscription.