How do I book, reschedule, or cancel a training session?

Booking a session

Contact your trainer to arrange your training schedule. If you are getting started or need help connecting with a trainer, speak with staff at any FITNESS SF location.

Cancelling or rescheduling

Provide at least 24 hours’ notice. You can cancel or make changes through the Training tab in your account or by contacting your assigned trainer directly.

Late cancellations and missed sessions

Sessions cancelled with less than 24 hours’ notice are charged in full. A no-show also counts as a used session and is charged in full. If you have no sessions available on your account, the charge will be applied to your card on file.

Arriving late

Your session ends at its originally scheduled time, even if you arrive late. The full session fee applies.

If your trainer cancels

If FITNESS SF or your trainer cancels, the session will not count as used. You can reschedule for a mutually convenient time.

For purchase or subscription cancellations, see our refund and cancellation policy.